Thank you for visiting TalkToTechSupport (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website https://talktotechsupport.com and related services (the “Service”).

By using our Service, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal data that you voluntarily provide, including:

Name, email address, phone number, or other contact details when you submit a support request or contact us.

Details about your device, software, or technical issue so we can provide support.

Payment details (processed securely by third-party providers).

Communications between you and our support team.

1.2 Information Collected Automatically

When you use our site, we may automatically collect:

IP address, browser type, operating system, referral URLs, and time spent on pages.

Cookies and similar technologies to improve user experience and website performance.

Analytical data from tools such as Google Analytics (collected in aggregate form).

1.3 Information from Third Parties

We may receive limited information from third-party sources such as social media platforms or payment processors, in accordance with your privacy settings on those platforms.

2. How We Use Your Information

We use your information to:

Provide and improve our technical support services.

Respond to enquiries or service requests.

Process payments and send confirmations.

Communicate updates, maintenance notices, and service improvements.

Personalise your experience and understand usage patterns.

Detect, prevent, and address fraud or misuse.

Comply with legal and regulatory obligations.

We will only use your personal data when the law allows us to, typically based on one of the following legal grounds:

Contractual necessity – to provide you the services you request.

Legitimate interests – to operate and improve our business.

Legal obligation – to comply with UK law.

Consent – when you’ve given clear permission (e.g. for marketing emails).

3. How We Share Your Data

We will never sell your personal data. We may share it only with:

Service providers (e.g. hosting, analytics, payment processors) under strict confidentiality.

Regulators or legal authorities when required by law.

Business transfers (e.g. if the company is acquired or merged).

Any international transfers of personal data outside the UK will comply with the UK GDPR using appropriate safeguards such as Standard Contractual Clauses.

4. Cookies & Analytics

We use cookies to:

Enable core functionality of our website.

Analyse performance and improve user experience.

Remember your preferences.

You can manage cookies through your browser settings. Disabling cookies may affect certain features of the website.

We use third-party analytics tools (e.g. Google Analytics) which collect anonymised, aggregated data about site usage.

5. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request erasure of your personal data (“right to be forgotten”).

Restrict or object to our processing of your data.

Request transfer of your data to another service provider.

Withdraw consent at any time (where applicable).

To exercise any of these rights, contact us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been mishandled.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When data is no longer needed, it will be securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from loss, misuse, or unauthorised access. However, no system is completely secure, and you provide information at your own risk.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us at [email protected] and we will remove it promptly.

9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted at https://talktotechsupport.com with an updated “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: [email protected]